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English for Specific Purposes
English for Tourism & Hospitality
Welcome international guests, manage reservations and resolve complaints.
About this course
This course prepares learners to communicate confidently with international guests in hotels, travel agencies, and tourist services. It focuses on customer-service language, reservations and handling complaints, using practical dialogues and role-plays to build fluency and cultural awareness.
What you’ll work on
- Customer service language
- Reservations
- Handling complaints
- Cultural awareness
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Present opinions, agree and disagree politely, and reach decisions with confidence.
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Communicate clearly and confidently with patients and colleagues.
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Clear, safe radiotelephony and standard phraseology to ICAO standards.
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